Thames Water and their "free fat trap offer"
Yesterday we received a flyer from Thames Water on blocked drains and an offer for a "free fat trap" to collect waste cooking oil. I logged on to the link given for this offer and low and behold the offer is nowhere to be found on the website. I then 'phoned on the normal rate landline and was told the link was down and given a number to call. An extremely abrupt lady told me that they had run out of fat traps, so I questioned why they should send out the promotion if they could not fulfill it? She replied that it was nothing to do with her. I then asked to speak to someone in customer services and her comment was "what about a free item?" and gave me an 0845 number. Some customer service.
Libby Kemp ● 4309d0 Comments