We're W3 6, not had any services since February 26th, we were originally told it would be fixed by March 4th. It's been pushed back week after week ever since.Do you have a business tariff with them? If you do then you'll be entitled to more compensation. We've so far had a refund on our bill of around £40 and after I rang again on Wednesday and really went for it we got £60 credit as a gesture of goodwill.While I don't work from home most of the time, I do the odd day and have a lot of stuff to do in the evenings due to working with teams in different time zones so we have also been spending a lot of time and money in places with free wifi. The most frustrating thing is that Virgin just don't seem to really care. They said to us that they're waiting for Ealing council to grant the relevant permissions but as we know our delightful council isn't the most responsive unless you hound them into the ground. I do honestly worry that it'll be another month or so until this gets sorted.
Antonia Kraskowski ● 3820d