That's appalling! It's only 19 days for us so far! As a result of emailing the CEO, Tom Mockridge, (very many thanks Chris!) we finally had a call from someone at Virgin but unfortunately missed picking it up. We'll be calling back first thing tomorrow. The technical team has given different reasons for the problem including that it's a cabling problem affecting much of W3 but I haven't heard from anyone else who's been affected. Their technical people also keep giving us dates by when they say the problem will be resolved, the last one being last Friday and of course nothing's fixed. In terms of compensation we've been told that we won't be charged for the days when we've had no service but at a few pounds per day it's no incentive whatsoever for Virgin to bother to fix the problem.
Cathy Collis ● 3698d