Ealing Council customer consultation
I received an email from the Council today with an invitation to one of 2 "customer consultations". I've already given feedback to the Council and Daniel Crawford regarding my thoughts on this - that is, I believe it's probably a PR exercise and more importantly, why can't they provide a paper or online consultation. I, for one, cannot afford to travel there and spend 2 hours out of my family's schedule or my work schedule to do so. Here is the email, if you'd like to take part and have already been in contact with the Council recently (like most of us have, I'm sure!):Dear Angela,We would like to speak to you if you have recently contacted the council for any reason or used any council service.Ealing Council’s constant focus is on improving the services we offer to our residents, and your views are key to making sure we get this right. We are interested in hearing about your past experiences when contacting the council, and also finding out how you would like to access services in the future. Your feedback will help to inform the council’s new customer service and digital strategies.Two customer consultation sessions will run on the following dates and times:Thursday 13 October, 3-5pmTuesday 18 October, 6-8pmThe sessions will take place at Perceval House, Uxbridge Road and will last about 2 hours. Light refreshments will be provided. If you are able to participate in one of the sessions, please answer a few questions and register your interest.More details of the sessions will be provided nearer the time but if you have any other questions please contact Louisa McDonald.Customer services, Ealing Council
Angela White ● 3500d0 Comments