Dear Sara Nathan, Thank you for your e-mail regarding your recent visit to see Legally Blonde: The Musical at the Savoy Theatre.We sincerely regret that you feel that your experience on the evening in question was not an enjoyable one. As a theatre with a particularly rich history dating back to 1881, the Savoy Theatre is a Grade 2 listed building, which does preclude the alteration of its public facilities and bar areas and therefore the provision of toilet facilities for female members of our audiences in addition to those already in the theatre itself. However, the Front of House staff do their utmost to direct patrons to the comparatively numerous alternative facilities on different levels of the theatre.Equally, with regard to your comments concerning the lack of adequate ventilation and air-conditioning, the theatre is equipped with an air handling system, which is designed to draw cool air into the theatre and to keep it circulating inside the auditorium. However, the exceptional weather conditions we are experiencing at the moment means that the system is in fact drawing unusually warm air from outside and thus is not quite producing the desired impact upon the temperature inside the theatre. Consequently, additional measures to mitigate this have been put into place, including the free distribution of hand held fans to all members of the audience and the provision of electric fans in all the theatre’s public areas, while all doors and vents are kept open whenever possible and both bottles of water and tap water are readily available at all the theatre bars.Please be reassured that we value all of our customers very highly and we hope that you will accept our sincerest thanks for taking the time to offer us your feedback. Your comments specifically relating to the cost of programmes and merchandise have been passed on to the production’s merchandising company.Yours sincerelyMartin ScorerDuty Manager"Except the staff specifically refused my daughter water and there were no fans of any sort and no attempt at extra ventilation. Apart from that, great response!
Sara Nathan ● 5912d