Forum Topic

ASL LOCKSMITH LTD, Bedford Street, WC1E 9HA - AVOID !!!!!!!!

Thought I'd mention that this Company are the most awful company to deal with.  having paid for a replacement front door key they sent it by post and it was not delivered. When I phoned they were rude and accused me of not "collecting" it from the post office.  When I spoke to the MD he was even ruder than the member of his staff. it has been 10 days and instead of offering customer care bearing in mind they had received payment for this key (£30 odd) they were very unprofessional.  So if you need a new door or locksmith I would give this lot a body swerve!!

Natalie Mcdermott ● 5751d8 Comments

Thank you! I will sleep soundly. But as I live in W3 my chances of using them are remote.Have you any more remote experiences you would like to impart with us? How was your childhood?I had a bad time with a tailor in Hong Kong about 25 years ago so be careful!

Colin Carroll ● 5750d

Full of cheer as ever Colin!

Roger Foreman ● 5749d

Well Colin, you sound like you could do with an hour or so on the couch talking about your own childhood but with regard to my experience with ASL I am happy to say that I received the replacement key yesterday.

Natalie Mcdermott ● 5749d

We live in Acton who gives a toss about a company in WC1. Lots of good locksmiths in the location. I am full of Christmas cheer.Did not see the point of the OP.

Colin Carroll ● 5749d

Colin, do tell me of a "good locksmith" who manufactures and instals Titan steel doors in Acton??

Natalie Mcdermott ● 5749d

Is that a trick question? It seems that Titan steel doors are unique to ASL, the company you suggested we avoid.

Ian M Green ● 5748d

I was responding to Colin's rather sarcastic suggestion that I use a local locksmith - obviously I would have done had the door not been unique to ASL.  As ASL have now posted the key (that I would not have been able to get elsewhere) the matter is closed. ASL make great doors they are just very poor with customer service.  I am now forgetting about the experience with ASL.

Natalie Mcdermott ● 5748d

Surely the answer to avoid all this angst is to have a spare key? It seems you lost the old one, and had no contingency plan for a speedy replacement. You don't know what problems ASL may have had, non delivery of key blanks due to the snow, staff being unable to get to work, etc etc....Perhaps you should order a spare now, or check your insurance policy to see if it caters for lost keys.A little forward thinking would seem to have been able to prevent all this unpleasantness. I do hope they don't read your post, if they are the only suppliers then you are a hostage to their good will, and you've done nothing to deserve it.

Kevin Regan ● 5748d