Lol Sara, I read your post and thought, it'll take more than a satisfactory conclusion to retract the claws. What an extraordinary thread. It always amuses me when a brand new poster comes on here and recommends a business/service and they get jumped on with the customary, welcome to the forum and accused of having a link to the business in question. Yet here we have the opposite, a first time poster who comes on with a pretty extreme account and its swallowed no questions asked and the witch hunt starts. My first thoughts as i read the initial post were that it brought up questions. Can you really get an accurate quote for colouring over the phone? Presumably it depends on the length etc of the hair, I don't think its unreasonable for the price to change slightly once they actually see you, but even if that is not the case, Sue could have walked at that point. Then the saga of how much dye was used. Surely how much is used and how its done is down to the brand/concentration/type of dye? Why not let the hairdresser do her job and then complain at the end if its not right instead of questioning her in the middle. Maybe adding that extra dye is what caused the unevenness and she knew what she was doing all along? Then she was locked in the salon which was full of customers. Don't get me wrong I'm not defending her being locked in, but there was a shop full of customers, she wasn't alone, she wasnt in immediate danger, she could have called the police there and then or one of the other customers could. But they didn't. The point that I'm trying to make is that we weren't there and that's why I find it extraordinary to see such a vitriolic reaction against this individual and his business and a customer who had the audacity to say she likes the place. I appreciate that Angela had a bad experience there, but by her own admission that was over 2 years ago, thats a long time in the life of a business, the staff are most likely completely different. This business has equally been around for a long time, can they really be getting it so wrong and still be in business? Times are tough, businesses are falling in their hundreds, and yet this one survives. Possibly because for every 2 unsatisfied customers they have lots of satisfied ones. Hairdressing is so subjective and it takes a few visits to get comfortable with a hairdresser and for them to get to know your hair and what you like and dont like, I would think its so personal and subjective that complaints must be quite common, in general not just at Beauty Base, that doesnt mean its a bad business. I have never been to Beauty Base myself, its a bit too far down the high street when I have plenty of choice nearer home but I have friends who have and have had no complaints. So I remain ambivalent, having had no first hand experience. Sue has had her refund and apology so thats that, if she's satisfied then why are some people who havent even been there themselves still holding a grudge? Let it go.
Milena Vincic ● 5533d