Forum Topic

The council is apologising to anyone whose recycling or refuse collection has been missed this week. The number of problems in the first week of the new refuse and recycling contract is unacceptable and our priority is to work with our new contractor, Enterprise, to get the service back to normal as quickly as possible. Extra crews are working longer hours including Good Friday and Saturday to clear up any missed collections. ‘Mop-up’ teams are picking up missed items together and residents can be assured that materials are being recycled.    We have officers monitoring roads and reporting misses to our contractor and so if a whole road’s collection has been missed there is no need for residents to report it. If an individual household’s refuse or recycling hasn’t been collected residents should report it through the online form or contact the council’s customer services on 020 8825 6000 during office hours. Residents should leave their recycling or refuse out as usual for collection.  For the first few weeks of the contract, food waste will be collected separately from the other recycling.  Keith Townsend, executive director of environment and customer services, said: “I would like to apologise for any inconvenience this has caused and thank residents for their patience. Crews will be working on the Easter bank holidays and on Saturday to do everything we can do sort out this problem as quickly as possible." Residents are reminded that collections will take place a day later than usual from 9-13 April because of the Easter bank holiday. Garden waste will now be collected fortnightly on the same day as other recycling collections but on a subscription basis. Residents who wish to use the chargeable garden waste service will pay an annual charge of £40 or a discounted fee of £30 for residents over 65 and those who receive means-tested benefits

Ealing Council ● 5277d

Game for a laugh.........Martin Joyce, Managing Director for EnterpriseEnvironmental services contract signedPublished 13 December 2011Ealing Council has signed a contract with Enterprise Managed Service Ltd for their environmental services.Waste contract signedThe contract, which covers waste, recycling, street cleaning, parks and grounds maintenance, and burial and cemetery services is worth approximately £17million a year.The new contract will start in two phases beginning with parks, grounds maintenance and cemeteries from January 2012. Other parts of the contract will come into force next April and will include improvements in the quality of street cleaning, with more sweeping taking place.Streets will also be cleaned the same day as refuse and recycling collection, but after the collection has taken place so any spilt waste will be dealt with immediately – currently they are cleaned the day after collection. Waste and recycling will continue to be collected weekly from households and bins in parks will be emptied more frequently. Garden waste will be collected every two weeks from households that wish to subscribe.Councillor Bassam Mahfouz, cabinet member for Transport and Environment, said: “This is one of Ealing’s most important contracts so we wanted to ask companies to provide more for less, given the current climate. What we have will ensure delivering the absolute best for our residents, while also getting the best value possible. With this new contract we will make significant savings and improve the services delivered to the borough. It is anticipated the new contract will save the council and the taxpayer at least £3million annually. I look forward to working with Enterprise in our campaign to become one of the greenest and cleanest boroughs in London.” Martin Joyce, Managing Director for Enterprise said:“We are delighted that we'll be working in partnership with Ealing Council. We're very confident that we can help deliver better environmental services at the same time as demonstrating value for money to Ealing's residents."The contract will last for 15 years with an option to break after seven years. Enterprise currently provides environmental services for The Royal Parks, and several local authorities including Islington, Manchester, Liverpool and Solihull councils.................................................................Preferred bidder announced for major contractPublished 28 July 2011Enterprise Managed Services Ltd has been named as the preferred bidder for the Environmental Services contract.Street Sweeper sweeping the streetsThis contract covers waste, recycling and street cleaning. It also includes parks and grounds maintenance and the provision of burial and cemetery services.In a report put before Ealing Council’s Cabinet on Tuesday, 26 July, councillors heard that the Environmental Service Contract 2012 is worth approximately £17million a year. The new contract will start in two phases from January 2012, and includes improvements to the current service. These include a better quality of street cleaning with more sweeping taking place. Streets will also be cleaned the same day as refuse and recycling collections, but after the collection has taken place so any spilt waste will be dealt with immediately – currently they are cleaned the day after a collection. Bins in parks will also be emptied more frequently. It is expected the contract will be for 15 years.Key considerations for the council in awarding the contract are residents’ satisfaction, minimising waste, increasing recycling rates and the continued improvement of street cleaning, as well as value for money.Councillor Bassam Mahfouz, cabinet member for Transport and Environment, said: “The Environmental Services Contract is important because it deals with refuse, recycling, street cleanliness and parks maintenance and so affects all our residents.  It is crucial we get the balance right between delivering the best possible service while getting good value. "During the tendering process for this new contract we asked service providers to look at numerous options so we could get the absolute best for our residents. It is anticipated this new contract will save us millions of pounds annually.”This decision was made by the council’s Cabinet on Tuesday, 26 July.  All Cabinet decisions are subject to call-in for a period of five working days from the date of publication of the minutes of the meeting.

Nicola Howard ● 5277d