Forum Topic

Grrrrrr!!!!  T-Mobile

I am NEVER able to log into my account online. The amount taken from my bank account looks unusually large so want to check bill online (as they don't send paper bills anymore).Cannot log on,  when I assume it is because my username or password may be wrong I use the "tool" and enter my name, telephone number and e-mail and t-mobile's "tool" says I am not recognised when I HAVE HAD AN ACCOUNT WITH T MOBILE for years!!!  This has happened in the past and I speak to T Mobile who assure me that it does work,  regig things their end,  unlock my account........then I try again and it doesn't work!I could not face speaking to them tonight so tried to e-mail my query,  so I click on contact,  then click e-mail link,  what comes up?  twitter and facebook pages a business has no e-mail address contact,  I am meant to post my query on twitter or facebook!!  I always threaten to change to another provider but comparing the different packages is mind numbing.Sorry rant over,  feel marginally better but still cannot log into my account!!!

Jen Morty ● 5169d6 Comments

If you are unable to log in and your bill is high, someone else may have hacked into your account. Apparently it is possible to break into Bluetooth when within range.

Chris Bell ● 5169d

Sounds like the Millennium bug is back.  It has been said that due to the high demand on networks during the Olympic period, the providers may not be able to cope with the demand.  At the moment I am on Virgin which uses the T Mobile network, so far no problems, touch wood.However, I lost my BT internet for a few hours today (Sunday), with the message, Access Forbidden.

Nicola Howard ● 5169d

Agreed on the high load, with all the additional cameras monitoring everything that moves, but that should not cause a personal bill to be high.

Chris Bell ● 5169d

Not hacked into phone as amount was just a bit high for me,  transpires they have unilaterally changed the way they are going to bill me without deeming it necessary to tell me.  I am so sick of them I got 1 step further in moving provider,  a PAC code....now to endure comparing other providers!!!Nicola,  millenium bug!!!!!

Jen Morty ● 5167d

I've been with most phone companies, and wouldn't touch T-mobile or 3 again. Vodaphone were good to deal with for 16 years, until I realised that it wasn't my house that couldn't receive a signal....  I've been with 02 for ages for mobile phones and two broadband accounts, and I'm very happy with them. I think they won the Which? thingy, too. With 02 you can always get someone in a British call centre to give very helpful and patient assistance, and I've never had a problem with mobile signal, anywhere, even when other people's phones won't pick up.

R Bell ● 5166d

Have you got the account password saved in your web browser? If you have, the problem may be that your web browser is still putting the "old" password without you knowing.

Chris Martin ● 5166d