Hillcrest Surgery...Again!
I have been a patient of Hillcrest surgery for many, many years and have never had a problem with getting an appointment. I wanted to call for an appointment this morning, but knew that i would not be at home to receive the returning call. I decided to wait until this afternoon to call where i was greeted by a message saying that there was a staff meeting. The message requested patients to phone back after 14:55 when phone calls would be accepted by receptionists. It is now 16:45 and i have tried calling three times, all of which have been answered by the same message telling me that phones would be answered at 14:55. It's bad enough that i have to wait until i know i'll be home for a period of time for the doctor to phone back, but for the staff to leave a message on for almost two hours longer than they said it would be on is awful. This new system is terrible, and i do understand a lot of problems from patients can be solved over the phone. But, some people really do not have the time to be waiting around for the doctor to phone them back. As a student, i am at university almost everyday from 9-5 and would prefer to call up during the day to book an appointment for when i know i will be able to attend. Please sort out this problem, Hillcrest!
Kerry Pain ● 5045d0 Comments