Forum Topic

BT Broadband strike again!

Suddenly found I couldn't get on line, so of course, phoned them, only to be told that my hub was faulty and, I was out of contract (since May 2012.)  Have reset the Hub and everything now works.  For How Long?  BT were happy to give me the run around, claiming they no longer renew contracts, it's up to the user to renew, but they were very happy to take money off me every month, without a contract.  How weird.  I was also told that BT do not send out reminders when contracts are about to end.  With all the jargon, I insisted that they speak to me in plain English and, not offer excuses to cover up their incompetence.  After a few choice words and a forceful voice, everything was sorted...I think.

Nicola Howard ● 5011d6 Comments

I am not with BT, and do not have one of their hubs. My hub appears to remain ADSL connected to the local exchange so does not attempt to reset if there is an interruption beyond the local exchange, but a hub reset will usually re-start the full link to my ISP.

Chris Bell ● 5011d

Part of the e-mail from BTWe'll email important information to you at this address, so please check it often. I thought that informing me, that I was out of contract, was important but, BT seem to think junk mail is priority.  Even wasting time by routing people to somewhere in Scotland, then routed to India, then back to Durham.  If that doesn't solve the problem, back to India.  Maybe BT should drop British Telecom and substitute it for IT...Idiotic Telecom!

Nicola Howard ● 5011d

There are effectively two BTs, BT Wholesale (OpenReach) are the engineering division that are most likely to know what they are doing, and BT Retail who are the sometimes almost totally ignorant admin and sales persons with whome the general customers have to communicate (although they do appear to know how to get the best bonus).

Chris Bell ● 5011d

Well at least I'm now three months in credit.  Suppose that happens when one gets aggressive and, starts kicking A***.  Oh the power of the Labrys.

Nicola Howard ● 5008d

Did you get reconnected?A company I know complained to BT about the way they were trying to push unwanted services and insisted on charging for an unnecessary additional line, so BT cut another line at random. They then said that line could not be reinstated because it was already in use by another customer. There were sufficient original lines to carry all the required services, including multiple phone lines, RedCare, and other broadband services. The only thing the salesman appeared to understand was how to get the best bonus, he had to keep requesting advice about everything else, and the advice he passed on was wrong.

Chris Bell ● 5008d

Those nice people (ha ha) sent me the latest hub.  Just could not re-load the wireless connection.  As usual routed to India, in this case Delhi, handed over control of the laptop, eventually got my wireless connection back.  It only took them one and a half hours.  At least I saved £90 for an engineer to pay a home visit.  I just hope they haven't screwed up my desktop.  Did ask if they could send me a prawn vindaloo but, the request was declined. Yet another evenings entertainment, and that was just watching them frap about while they had control of the laptop.  What ever happened to the easy life?

Nicola Howard ● 5004d