Forum Topic

Virgin In-Active

I've been a member of Virgin in Acton for a few years now.  This afternoon I've been waiting for a human-being to pick up the phone at Virgin Active.  I spent over 30 mins trying to get through, ringing back and picking different numbers from the selection of "please press one for membership enquiries" etc. but the system kept going back to the same point and asking me to pick an number again!  I've renamed them Virgin In-Active!  How infuriating.  I don't know about others, but I think the service/facilities have gone downhill in the last year or so.  It's a real pity, as it's been great in the past.  If the management are reading this - get a grip very quickly or people won't bother!

Angela White ● 4946d2 Comments

Maybe there was a fault with their phones.Colin may have hexed the system.

Nikki Howard ● 4945d

Yes, possibly, Nikki.  I have, in the past, found them very good.  I am fed-up of these automated telephone systems becoming the normal, when, in fact, they rarely do the job intended and cannot replace a human being.  Talk about priming the customer for anger and dissatisfaction!

Angela White ● 4945d