Forum Topic

" Log Off "  button/icon on our W3 website not working....

i have tried to use the 'Log Off' button ( several times ) ...it doesnt log us off !!

caroline braitwaite ● 4890d7 Comments

I thought I was the only one. That happens to me almost every time.They don't want us to go.

Fred Bray ● 4890d

I used to have this problem and sometime it would take me over 30 clicks on the Log Off button to do just that.Bloody annoying! Then I discovered that if I cleared all my cookies, I could log off in one go.

Marlene Plimley ● 4886d

Fred Bray ● 4886d

i did as was suggested, and deleted all my cookies. Unfortunately this reset deleted my personal online Banking details, and also my personal connection settings from my Internet provider and my anti virus software. There is, clearly, a problem with the 'logoff' button. deleting 'cookies' is not the answer, as this effects the whole internet settings on our computers. Plesae can Sara Nathan, Nikki Howard and regular posters on this forum, tell the providers of our website that this is not acceptable. They need to fix this, so that when the 'logoff' button is clicked, it does log you off.

Caroline Braitwaite ● 4884d

Marlene, you inspired a way to defeat the problem. 'Preferences'  (Firefox browser)  Set it up to NOT accept cookies from  http://www.actonw3.comNow, I can click 'Log out' once, quit browser, open and return to  http://www.actonw3.com,  I'm logged out.

Fred Bray ● 4884d

Caroline, which operating system (e.g. Windows version) and which browser are you using?The Log Off button works for me using Windows Vista and Internet Explorer 9, but when I tried the Chrome browser, clicking Log Off sends me to the home page but doesn't log me off.  But if I then click again on the home page, it does work.Are other people with this problem using Chrome?

Richard Jennings ● 4884d

Using Windows 7, IE 9, Log On and Log Off working perfectly tonight - first time in ages!

Audrey Walton ● 4884d