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I went down to Morrison's and I spoke to the store general manager - Phil Taylor,(no, not the Councillor). Colin Jay is one of his deputy managers. (Store managers, like policemen seem to be getting younger!)Phil told me that there had been a number of complaints about the state of the store, and he was very sorry. He said part of the problem was the that the store was quite small compared to many other Morrison's and the deliveries were not arriving early enough for the stock to be put out when the store was quiet. He also said that the company as a whole was changing the shelf stacking policy and eventually shelves will be stacked when the store is closed.This will not be for a few months, so we will have to wait! Regarding items in the 'wrong' places - filling up space where a product is missing - this should not happen and he will investigate.The issue of some items no longer being stocked may well be down to a corporate decision to not stock them. Some of the head office decisions had not been well received and there was now a new person making the decisions! In the case of some 'own brand' products, many of these are being re-branded and re -assessed for quality - they want to compete with the likes of M&S and Waitrose it seems!He also told me he would like to change some things in store - like having an 'Olive Bar', but as yet that had not been approved by head office.On a positive note, he seemed to be willing to discuss problems with customers and said he appreciated people pointing things out that were wrong. He welcomed the customers bringing things to his attention, as he felt often things got overlooked or became so commonplace they weren't noticed by the staff.So, if you want to complain about products no longer available or anything else, I suggest you go to Customer Services and ask for Phil Taylor. If he doesn't keep his promises, then we will all need to keep complaining!Sara, not sure which seed mix you were looking for - there seemed to be several different mixes with the bags of fruit and nuts on the end of the aisle where the pizzas are.

Amanda Knights ● 4841d

I write sitting in a flat on the Wirral. For those who do not know, the Wirral is a peninsula sticking out into the sea between Liverpool and Wales. The relevance is that this smallish jut of land contains no less than two of the most sensationally located Morrisons imaginable. New Brighton, located at the peninsula's north-east corner, is a rapidly developing waterfront centre of beach and restaurants. From the heights above the town there is a glorious panorama of coast and sea (marred only by a gazillion windmills). Most impressively sitting right on the sea coast is a large white taj mahal without the taj-like building. Only upon a closer approach can it be seen that it is a Morrisons!  But, on the north-west corner, in the delightful town of West Kirby, by the sea sits an even more impressive Morrisons. Almost from the front door is a walkway directly into the sea surrounding an inland lake. Facing west, out into the sea, the sunsets from the carpark are magnificent.Both Morrisons are bright, modern, and uncluttered, but contain a vital flaw.Almost nothing of an ethnic nature can be obtained. Where is the Halal, the Polish, the Kosher, the anything other than bland white old British? Do take pleasure in the sometimes confused clutter of 'our' Acton Morrisons. At least they take a stab at diversity. Most of all, cherish the enormous range of foods, goods and services from every corner of our planet available as every day and normal to the people of Acton. Would I trade it for a magnificent sea coast? Well, every so often. And, yes I know, there is not much kosher in the Acton Morrisons, but some.

Sheldon Greenberg ● 4835d

I think many of the problems with the Acton Morrison's are not caused by the staff in this store, but from Head Office.Having spoken to the manager last week, it would seem that some of the 'niggles' like the baskets in the aisles and items no longer stocked are down to corporate policy. I got the impression that he had some good ideas for the store, but was having trouble convincing those 'up above' that they were good ideas! Many of the Northern stores, where Morrison's originated, were built as Morrison's, not taken over from Safeway, and are much larger than the Acton Branch. Their "pile 'em high and sell 'em cheap" philosophy works well there as there is much more space. Here it just infuriates us as we cannot get round the store easily!When they took over Safeway, I understand that the Ealing Branch was not considered suitable as it did not have adequate free car parking, so one can only assume that the new store in the Arcadia centre will have free parking, unless they have changed their policy over the years! (Yes, I know, someone will say that you can only park free for two hours in Acton!)As regards the 'cash back' problem faced by some, I now understand why there is a problem - the have installed new 'note safes' at the tills, where the staff put the large denomination notes. This means there is less in the till, and as a lot of people pay by card, it could end up with them having no cash in their tills if many people wanted cash back. If you only have a small amount of shopping and can bear the 'Please put the item back in the bag'type  messages, the self-serve tills do give cash back.

Amanda Knights ● 4835d

What do you mean out of date?I would expect a Gem Lettuce to be a whole and unwashed lettuce and to have a Best Before date which is just a guidance date.  It isn't an offence to sell items past their Best Before date and many fresh items eg vegetables are perfectly fine for a long long time after.  It depends on how you transport and keep them.  Now if it was a "pillowpack" of washed lettuce leaves it would have a Use By date on it. Prepared food such as this is different and the guidelines are that it should not be USED after this date.Some items have extremely short Use By dates eg fresh custard tarts.  I buy them for my FIL and have to search to get them with just a couple of days "on the clock" for him eat them in.  Yet I bought some prawns in plastic tubs for him that had a much longer Use By date on them. (I think 10 days.)I found a pack of smoked mackerel with a Use By date of 1/6/2013 in a different company's store at the weekend.  It was marked down. Somebody in that store obviously doesn't know which month the sixth month of year is.  Worrying.BTW the info on eggs has changed.  For some unknown reason they come under Best Before even though the info has been to treat that as a Use By.  We are now told that we can eat them soon after their Best Before date if they are well cooked.BOGOFs on fresh food eg sausages cause customers to search through the packs even more so that they don't buy two packs with a date that runs out soon.  So be more vigilant looking at the pack dates when there is this sort of offer as packs get shuffled around instead of being left in the date order they were put on the shelf.http://food.gov.uk/about-us/about-the-fsa/faqsconsumer/bestbeforeuseby#.UdT8dDhwa00

Philippa Bond ● 4822d