Response Re: Overnight Noise (Horn Lane) Crossrail
I have been passed on your complaint about works at Acton from Ealing Council. Firstly please accept my apologies for the disturbance this work has caused you. I have tried contacting you; I hope the below gives your some reassurance but if you would like to discuss further my number is below. Since late last year Network Rail has been undertaking piling work for the new overhead line equipment along the line. For safety reasons, it is necessary to do this work at night when we have possession of the tracks. This work has taken significantly longer than we had hoped due to a number of engineering problems.To ensure we finish this work on time, we have been working some weeknights, as well as Sunday early mornings. We hope to use as few of these week nights as possible. I can confirm no midweek nights will be used for piling for the next few weeks. After this we may need to undertake work on a few more mid-week nights. Our project team and contractors are currently looking at the schedule to see how we can minimise disruption for residents and complete this section of work as soon as possible.Regarding the noise from the works due to the ground conditions at Acton, we have had to use the hammer pile method on many of the piles as the quieter vibration method cannot work in particularly hard ground. We do monitor noise and vibration from these works to ensure they are within levels agreed with Ealing Council and do not cause adverse impact on local properties and our own assets. You also mentioned notifications in your email; it is our policy to notify residents within 100m of works in order to make them aware of works and any disruption. For Acton we have extended this notification area due to the number of residential properties and type of work we have been doing but it seems your road was still out of this area. Following your complaint I have extended the area further to ensure you are notified and added your email to they system, so you will also get electronic notifications. I have also attached an updated bulletin of works for the coming weeks.I hope this information has been useful, please do contact me if you have any further questions.Kind regardsOlivia WhiteCommunications Manager - Crossrail WestNetwork RailKing's PlaceYork WayLondon N1 9AG 07720 512753
Maria Fitzsimmons ● 4833d0 Comments