Forum Topic

Morrisons check out, overcharging on wrong item.

Noticed when I got home and checked the till receipt properly, I found that I had been charged for loose ginger, in place of three small to medium onions.  The price of ginger is £2.00/kg.  Onions are considerably cheaper.  If they cannot differentiate between onions and ginger, maybe Morrisons should give their staff intelligence tests, along with manners.On offer, buy six bottles of wine and get 25% off.  That should encourage the drunk brigade, when they're not thieving it.Further it was the same old story, aisles blocked, shelves and cabinets empty.  The Co-Op and Sainsburys local are better organised, and they are small in comparison.  Hurry back home Waitrose.I have also asked continuously about an item that is always out of stock.  The response is, we have no control over what is delivered.  What a way to run a supermarket, or do they think we are stupid.  Oh well, it's back to Chiswick, M&S and Waitrose.

Nikki Howard ● 4711d10 Comments

Why not just avoid the place ? I've been twice in the last 18 months and had similar experience to you . Sainsbury local is better and all other options deliver. If you have transport then loads of alternatives not too far away. Roll on a local alternative.

Peter Truesdale ● 4711d

I agree, we avoid Morrison's if we possibly can, it just isn't a friendly or welcoming place, so many issues.

Gary Sinclair ● 4710d

I have contacted head office and spoken to the manager, but despite his promises that things will get better, nothing has changed, in fact some days it is worse than before. They seem to have suddenly stopped selling some products for no obvious reason. When I queried the disappearance of one of their own brand items, I was told it was because they were re-branding and improving the quality, but it has never appeared on the shelves in Acton again.They have an annoying habit of filling a space on the shelf with another product too - like replacing Baking Powder with Bicarbonate of Soda. Looks like there is stock, but there isn't!The delivery problem is not confined to Acton, my brother works in Morrison's in Reigate, and he tells me that they often do not get the correct things delivered. He works in the cafe and often items aren't delivered that they have been ordering for days. They want to get into the 'home delivery' market in partnership with Ocado - but if they can't deliver to their shops. how will they be able to deliver to their customers???We visit Nottinghamshire regularly and the Morrison's there  is much tidier, and better stocked. Nicola, I hope you went and complained, they are usually quite good at refunds.My other issue is the community notice board - they remove notices before the event, even when you have permission to put them up! Mind you, I am not sure how many people read the board, there is usually someone in front of it trying to get you to change your tv/broadband/gas/electricity accounts so if you try to read it they think you are interested in their service!

Amanda Knights ● 4710d

We go because it is cheaper than Sainsburys but I just can't do a full shop there... they always run out of stock. Once I had to get the manager to remove mustard hair oil  off the same shelf as the edible oils as I could see someone thinking it was for cooking. They did but I never got a thank you.

Ros Guthrie ● 4710d

We used to have trouble with our Sainsburys Local and the items it stocked.  Head Office apparently made executive decisions.  Isn't there a way you can contact them to complain about the lack of particular stock of something?Safeway used to drive me nuts because they always used to sell out of wholemeal hot cross buns.  There would be an empty space on the shelf for the wholemeal ones while the shelf for white ones would have lots of them.  How could they possibly think that "there isn't a market for them" when other people just like me must have found that they couldn't buy them?  They couldn't possibly increase their sales of them because there just weren't any there to sell!

Philippa Bond ● 4710d

Philippa,I have tried writing to head office, and am always told to speak to the manager of Acton, which I have done. I did 'stir the pool' though as a few days after my first complaint there was a person from head office in the store and also the area manager. Unfortunately this didn't seem to rectify the problems - the same things are happening. I don't know if the problems are due to lack of good stock control on the part of the Acton staff,or late deliveries from the warehouse or Morrison's head buyers not ordering enough to go into the warehouse in the first place!I was always led to believe that Morrison's was a 'family' orientated company who cared about its customers and staff, but recently I have had that belief somewhat knocked. I do not think they understand what the customer wants from a supermarket - good quality, ample supply of items, friendly staff, a clean, easy to move around store and competitive prices! Perhaps we should compile a list of all those items Morrison's used to sell and suddenly stopped selling, and send it to head office to ask why they no longer stock them. I am sure those of us who shop there would have something. I now only use Morrison's for 'top-up' shopping because of the awful state of the store.First on my list would be -Morrison's 'The Best' Caramelised Red Onion Chutney.....

Amanda Knights ● 4709d

Result.  A full refund and the onions were free.

Nikki Howard ● 4709d

How about Asda in Park Royal? I use this in preference to Morrisons as I find it dirty, unfriendly and just a horrid place to shop.

Joanne Brianti ● 4709d

Pleased you got a refund and your onions free!Joanne - ASDA is not so easy to get to as Morrison's, especially as I do not drive. I am not a great fan of ASDA either, the quality of some products is not good.

Amanda Knights ● 4709d

Passion fruitCalgonDistilled water for irons Dove shampoo

Sara Nathan ● 4709d