Forum Topic

At last a chance to complain about Morrisons, Acton

Leaflets at the door give you details but all you have to do, after doing a shop and keeping your receipt is go to:www.talktomorrisons.co.ukEnter the survey code from your receiptAnswer the questionsA lot of them ask specifically about your local storeLet's make our voices heard!!!

Mark Bird ● 4572d23 Comments

Thanks, will do!

Kim Bobsin ● 4572d

I emailed them twice with some 'constructive critisism ' but did not receive any reply

Jeremy Beckett ● 4572d

I too have e-mailed head office, and the response always tells me to talk to the store manager, which i have done. Despite his promises, the store is still terrible!Will try the feedback option next time I shop there - if they have what i want in stock of course!

Amanda Knights ● 4572d

I filled in the 'talk to Morrison's' feedback form on the website, and got this e-mail response:-"Thanks for your feedback through the Talk to Morrisons Survey, and I'm sorry to hear of your concerns.I have brought these to the attention of the store's Senior Management who would very much like to speak to you directly regarding the points you have raised.The next time you are in store, if you ask to speak to Alex Dempsey, the Assistant Manager, and they will be more than happy to discuss the points you raised in person to get them sorted out for you.If you have any other queries, please don't hesitate to contact me again.Kind regards,Daniel ArmstrongCustomer Service Advisor"(I haven't a clue who Alex Dempsey is, but I have spoken to the manager Phil Taylor before!)I responded to the e-mail suggesting that the store's problems should be dealt with by head office - not the customer! This morning at 8.30 I received a call from a lady called Lara at head office! She was very pleasant and informed that the area manager would be going to look at the store. She also said that the 'dump bins' (those awful baskets in the aisles) were gone for good and the stock removed from the store entrance to enable better customer movement. The lack of eggs appeared to be a company problem with suppliers. So, if you have complaints about the store, do fill in the feedback form and put your e-mail address and phone number on it, and hopefully they will reply to you.Now, let us see if a visit from the area manager actually does any good......

Amanda Knights ● 4563d

Why shop there - it's pretty dreadful at the best of times.  It seems that no amount of complaining gets anywhere.  Can't think what will happen when their on line ordering comes to London!

Nina Battleday ● 4563d

I shop there because there is no other local alternative. I do not drive and Morrison's is convenient. I only use it for top-up shopping - the rest I do on line.Sainsbury's on Churchfield Road has quite a small selection, and the quality and price of their fresh fruit/veg is not as good as Morrison's and whilst there may be lots of independent stores in Acton, there is nowhere else that sells some of the things I require.

Amanda Knights ● 4563d

Amanda, this  is exactly why Morrison's should be up to scratch as the main supermarket in Acton. The shelves should be stocked at all times and their freezers in working order, the whole experience should be a nice one, not a chore to get over as quickly as possible.Now with the news of Morrison taking on Lidl and Aldi we just have to wait and see how things change.Personally since discovering Lidl I have become a convert.The shop aint pretty but I have found the quality excellent.The staff very friendly.It has a European feel about it. And with my weekly shop slashed by about 30% I am very happy.

Kim Rugg ● 4563d

Though my nearest supermarkets are Sainsbury's local, and Morrisons, weather permitting, I'll occasionally walk to ASDA, Park Royal.  A much larger range of products, and healthy work-out, walking home with the shopping.

Fred Bray ● 4563d

Yesterday in Morrisons, there was a serious lack of spuds, all the bins were empty. No lamb joints, and the dog selection is dire.  Ended up going to Asda.No point talking to management, they make the right noised but, don't listen.Also, their prices have gone up, not down.

Nikki Howard ● 4563d

So Riley missed his treats? - I bet he was miffed!!!

Rosco White ● 4563d

More than miffed!  Think he wants to cock is leg on the dog section.  All he wants is his puppy sausage.  Now he makes do with pork and apple from Tim.

Nikki Howard ● 4563d

We regularly shop in a Morrisons in another part of the country and have been noticing a big increase in own brands and reduction in well known brand items. Is that also happening in Acton?

Philippa Bond ● 4562d

Definitely.It is very annoying as the quality of the cheaper morrison brand is not better than the brand it replaces.

Kim Rugg ● 4562d

Done it and banged on boringly about terrible shelf-stocking lacunae

Sara Nathan ● 4562d

Sara,I noticed this morning that Morrison's  have Dove Shampoo in stock, on special offer too! I know it was one of the items you were annoyed they had stopped selling!

Amanda Knights ● 4556d

Thanks so much Amanda - I spotted it on Saturday and bought three.Apparently they only stock it on special promotions - not usually. Goodness knows why.If you see wash'n'go, please tell. Hubby very miffed that it has now disappeared from the shelves.

Sara Nathan ● 4556d

I just wondered why you all continue to patronise any of the big supermarkets.  I have almost completely stopped using them.  We have all become conditioned to use the one-stop shop but there is a great butcher in Churchfield Road and there are plenty of other places to buy fresh vegetables.  If the costs are slightly higher at some of the independent retailers, this is outweighed by not buying things that one doesn't really need.  My shopping bills have gone down since weening myself off 'supermarkets'.  I also save time by not having to fight my way around an over-crowded shop with a shopping tolley!

Sarah Vertigan ● 4554d

I find I do both: Morrisons for fish and produce and some cleaning materials, Zahra pharmacy in the High Street for creams and shampoos...and then the assorted emporia of Churchfield Road for other stuff...and Local Sainsbury for figs and blueberries.

Sara Nathan ● 4553d

This from Facebook today - I think it's about Acton Morrisons, given who has commented on it. Am just amazed the security guy was so pro-active!"Thankyou morrisons, for making me feel like a shoplifter.Only brought a few dvds and baby sleepsuits and a few bits of shopping, as having shopping delivered later on by asda.The alarm went off while leaving the shop, so I was backing pram back into shop, when a rude security guard asked me to come to one side. Security guard was then saying that I never paid for items, which were clearly showing on the receipt. (which I pointed out) security guard never put dvds through alarm to find out what it was, I had to tell him. He then started to empty my bags with food and was trying to say that it was not paid for, even though I pointed the food items on receipt. After emptying out all my bags he decided to put 4 dvds through alarm. Which buzzed. Gave them back to me. Without taking alarm off and told me to go. Never even put shopping back into bags and never even recieved an apology"

Sara Nathan ● 4553d

I would have gone absolutely balestic if the security guard had treated me that way and I think the whole store would have heard me.

Tony Crumpton ● 4553d

Me too Tony. I would have then taken every item back into the store and got a refund on the lot !

Ellie Rose ● 4553d

Sara,Haven't found 'wash'n go' in Morrison's, but they do sell it in Savers in The Oaks £1 a bottle!

Amanda Knights ● 4550d

You are a star - thanks so much!

Sara Nathan ● 4550d