I don't think its anything to do with the Acton Central staff - which is why they won't have responded - they work for LOROL which runs the overground services and is quite separate from Network Rail which is extraordinarily unresponsive to this sort of question.It once took me 18 months to get any action on the bridge over the railway - and only then because Maurice Rohan who dealt with environment for Ealing in East Acton, was incredibly persistent. And that was just for access so the crap uner the bridge could be cleared. If you want NR to act, they almost certainly won't, if you just want to get on with clearing branches overhanging your land, I would email them and tell them so and get on with it. Tell them when you need a response by, that silence will imply consent and then wait for them not to answer!
Sara Nathan ● 4514d