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Look After My Bills Nightmare.

Sorry to get on peoples' nerves but my warning to people about the possibility of the collapse of energy company Utility Point has shaken Look After My Bills into issuing the following statement to a disgruntled Trustpilot reviewer.                                                                                                                                                 Hi Jenny,I understand that there has been a lot of concerns around receiving your refund from Utility Point.At this point in time last year, we switched a lot of customers to Utility Point, we are now switching these customers away from Utility Point. This means that Utility Point have to process refunds for 1000's of customers, so please bear with them as this can take some time. They have doubled their resources to help deal with this backlog and have informed us that the majority of these refunds will be processed in the next 10 days.We review the suppliers we work with regularly based on a number of factors including customers' feedback, Trustpilot reviews, Citizens Advice Bureau and financial stability. If we have several customers expressing dissatisfaction with a particular supplier, we raise an investigation to decide whether we want to continue working with them.If you can kindly respond to my private request for more information then I can look to go through your account with us in greater detail and let you know how best to proceed.I look forward to hearing from you.​Thomas - Senior Energy AdviserLook After My Bills

Neil Milkins ● 2117d0 Comments ● 2117d

Look After My Bills Nightmare.

To save people the agony of having to deal with a future nightmare  with Look After My Bills and Utility Point please read their horrendous reviews on Trustpilot.                                  This is an email I received from Trustpilot this week.                                                People are reading your review!Hi Neil Milkins,You recently wrote a review on Trustpilot and it looks like people find it helpful.117 people have already read your review.                                                                                                       LOOK AFTER MY BILLS SHAMBLES.It is now 12 weeks since Look After My Bills without my knowledge or permission changed my energy provider from S.S.E. to Utility Point. Jacqueline Loughman promised me 9 weeks ago that they would resolve the matter within 14 days. A week ago their senior complaints manager Daniel promised me he would phone me on (29-12-20) and have the matter resolved. No phone call and no answer to my emails to him. In the meantime I am going to have a sky high electric and gas bill when this matter is resolved. It is near impossible to get a reply from them once you have emailed and phoned them and it is totally impossible to phone Utility Point as ALL their phone lines have been cut off. I have been on the phone and emailing 19 hours in total trying to sort this mess out. Anyone thinking of going with Look After My Bills or Utility Point please check their horrendous reviews on Trustpilot.

Neil Milkins ● 2123d3 Comments ● 2121d