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Ealing Council customer consultation

I received an email from the Council today with an invitation to one of 2 "customer consultations".  I've already given feedback to the Council and Daniel Crawford regarding my thoughts on this - that is, I believe it's probably a PR exercise and more importantly, why can't they provide a paper or online consultation.  I, for one, cannot afford to travel there and spend 2 hours out of my family's schedule or my work schedule to do so.  Here is the email, if you'd like to take part and have already been in contact with the Council recently (like most of us have, I'm sure!):Dear Angela,We would like to speak to you if you have recently contacted the council for any reason or used any council service.Ealing Council’s constant focus is on improving the services we offer to our residents, and your views are key to making sure we get this right. We are interested in hearing about your past experiences when contacting the council, and also finding out how you would like to access services in the future. Your feedback will help to inform the council’s new customer service and digital strategies.Two customer consultation sessions will run on the following dates and times:Thursday 13 October, 3-5pmTuesday 18 October, 6-8pmThe sessions will take place at Perceval House, Uxbridge Road and will last about 2 hours. Light refreshments will be provided. If you are able to participate in one of the sessions, please answer a few questions and register your interest.More details of the sessions will be provided nearer the time but if you have any other questions please contact Louisa McDonald.Customer services, Ealing Council

Angela White ● 3635d0 Comments ● 3635d

This 'ere 20mph zone...

I did read something a while back about it being trialled in Acton. Now it's here. And it's weird. Isn't it? I'm sure it's been dreamt up by a robot. Especially given the speed camera on Horn Lane hasn't been re-programmed, so we're now in the uniquely odd position of being able to speed *up* through a camera site (maybe I could get minus 3 points to offset the ones I was unfairly dealt from the A406 cash-machine camera that no-one really knew about...)I know it's a trial, this 'ere 20mph zone, but it doesn't seem to have been announced very well, does it? I mean, if you're going to do something, at least do it well. Commit to it. Tell folks about it. Make up a song and dance routine, get it in front of people. Get excited and sell the benefits.It's just not very clear. And no-one's sticking to it. Which means there'll be some little handheld radar cameras poking out from behind bushes over the next few weeks, just so they can wag some fingers, tell a few folks off. 'You at the back there, not paying attention!'What are the ACTUAL reasons for doing it, anyway? Environmentally-speaking, I'm not sure it's any better than 30mph - certainly not from an emissions perspective, given that sticking to 20mph generally involves staying in a higher gear. Totally understand it from a safety perspective on residential side roads (which, by the way, a huge number of people also tend to ignore...) - but, really, is it going to be any safer on the bigger roads? Something else that kills, apart from speed, is 'cognitive load', ie. how many things drivers have to think about. Speed limits, speed cameras, pedestrians with headphones, pedestrians with phones, pedestrians with issues, cyclists, lorries, van drivers, bus drivers, taxis, Uber stoppers, broken bottles, shopping trollies, drivers who haven't really passed their test (they paid someone else to do it for them...) - etc etc. It all creates anxiety. And anxiety can leave people with very little bandwidth for the Art of Driving. Driving slowly also makes people more likely to chat without looking where they're going, reach for their mobile or simply fall asleep. Wouldn't it just be easier if we *all* got turned into little obedient robots? Present ourselves on a set date and time to Perceval House, get a small injection, totter off (a little buzzy between the ears) then - hey presto - Full Compliance! **7^^1123u9%%$###whizzwhizz&&**^^5%444biddlybiddly. [ends]

Glynne Steele ● 3644d8 Comments ● 3640d