MORRISONS
Thank goodness I am not the only person fed up with bad service at Morrisons. Anyone else with a bad experience please post as I am sure we are not in the minority. We need to set up a campaign to improve our local supermarket and for the management to raise their game significantly. I do nearly all my shopping in Sainsburys Chiswick even though it is further away for me and less convenient as the customer service is so superior it hurts. Sainsburys is neat, tidy, and well organised. Products are in their right shelf space not like at Morrisons who fill up empty shelves with the wrong product just to make their shelves looked stocked. Sainsburys staff will go out off their way to find a product that is not on the shelf either from their stockroom while you wait or they will put through a request for it to be restocked as soon as possible.My REPLY TO THE GENTLEMAN THAT SAYS THAT MORRISONS IS THE CHEAPO OPTION is that it seems he has got more money than sense. Morrisons is no cheaper than Sainsburys,Tescos,Asda etc or similar supermarkets. They have no loyalty cards and because they have no competition from a similar supermarket price wise it does seem that the management do not care. I do not wish to shop elsewhere but improvement in price,organisation and customer service is badly needed. A new Waitrose will not make them raise their game and most middle income families do not do their majority shop in Waitrose. As for buying from local independent shops like butchers, bread and deli shops they are not a cheaper option and is not an option for someone who wants a supermarket that they can go to for their affordable main shop under one roof. I admit their fresh fish and meat counters are good but customer service is very low down on their agenda. Many times I have looked for products only to find that are out of stock and have been told by the main manager and staff that they will be delivered the next day. Staff have no idea when the delivery will be. Some staff say morning, some say evening, others lunchtime. I should put up a tent in their delivery area to see when this elusive delivery van arrives. I have been told by customer service to ring their warehouse myself regarding stock enquiries which I actually did once as I was so fed up with the lack of action by the management and staff. This is shockingly bad customer service. I have been into morrisons five days in a row, each day the product I needed shelf empty, each day I have been promised next day. Manager was very offhand when I very politely given the circumstances complained of my frustration. His 5 words were "I will look into it",before leaving me standing like a lemon in the middle of the aisle my blood boiling. No goodbye or so sorry about that or on what day I should even dare to try again. No promise to ring me when product was back in stock. If the new waitrose comes to the oaks as planned Iceland, the99p store and poundstretchers will probably all go, they are cheap and cheerful and you can always find a bargin or something that you need the same can not be said for waitrose but then again I am not a snob and visit them regularly but they are not for your main shop. They will probably be replaced by yes you've guessed it another café or estate agent. My last post on this site was about local people being unable to afford staying in the area. I have lived here all my life. Why does many replies to my last post say that it will be good as house prices and standards will improve. I DO NOT WISH TO SELL MY HOUSE, I have lived in Acton many years, I SEE IT AS A HOME NOT AS AN INVESTMENT AND WANT TO LIVE IN ACTON FOR THE REST OF MY LIFE IF I CAN. I do not wish to feel I am being pushed out by the investment and make as much money as possible and move out again brigade that are rapidly taking over Acton. I earn a middle income and I am not just standing up for people on a low income. I am not obsessed in moving in and selling up to make as much profit as I can. I THINK THAT IT IS A VERY SAD SOCIETY THAT WANTS TO MOVE OUT ANYONE THAT DOES NOT FIT THE IDEAL IMAGE OF A PROSPEROUS AREA. YOU NEED A MIX OF OLD, YOUNG,MARRIED,SINGLE,FAMILIES,RICH AND POOR IN AN AREA TO CREATE A COMMUNITY ATMOSPHERE AND YES YOU MAY CALL ME OLD FASHIONED BUT YOU NEED A MORE STABLE COMMUNITY THAT IS NOT ALWAYS MOVING IN AND OUT AT A WHIM.I KNOW MANY PEOPLE HAVE TO MOVE FOR MANY DIFFERENT REASONS BUT MANY ARE MOVING IN AND OUT JUST TO MAKE A FAST BUCK. AREAS OF ACTON THAT HAD A COMMUNITY SPIRIT ARE LOSING THIS RAPIDLY AND AT A FRIGHTENING SPEED . PLEASE CAN OTHERS WHO AGREE WITH MY SENTIMENT PLEASE REPLY AND VOICE YOUR CONCERN AS OTHERWISE THE ONLY PEOPLE THAT SEEM TO REPLY ARE THE MONEY KERCHING BRIGADE. I know there are problem areas in Acton that need to be improved of that we all agreeE but when I tried to make a valid point about morrisons and how it needs a similar style/priced supermarket nearby for competition I seemed to be bombarded by the kerching brigade. I was suggesting maybe an aldi's or Lidl's as they sell a good mix of food and items for the home at a competitive price. I am not saying that a Waitrose could not be located somewhere in Acton but it seems that it is to be put in the middle of a very controversial development as a sweetner by the council and developers to push their scheme through. It looks like they have got their way because as usual money talks and anyone who disagrees are just a minor inconvienience or nuisance. This looks like the way Acton is heading. Instead of keeping its character it is to become yet another Chiswick or similar. Hugely overpriced, great if you want to eat out every evening at extortionate prices or if browsing through estate agents is your thing. Acton deserves better and something different. I am sure that if there were no restaurants or pubs in Chiswick it would become a ghost town. How sad!!! Rant over!!!
JERRY BYRNE ● 4709d28 Comments ● 4703d