Postal Services in Acton
I've lived in and around Acton for 8 years, but since moving to South Acton I have experienced by far the worst postal services of anywhere else I've lived in London.I live in a block of flats, and I have literally encountered every problem there could be with my post: days (occasionally weeks) with no deliveries at all (and no consistency in delivery times on a 'good' day) parcels left outside the main door to the block, recorded parcels (which require a signature as proof of delivery) stuffed through my door giving me no chance to sign, or left outside. Missing items (usually good stuff too!), delayed items, broken items, eaten items! Delivery attempt cards left on the floor in the main courtyard, or tucked into the front door of the block, or usually not left at all (this is by far my biggest problem) I've had items sent back abroad because I didn't know there had been an attempted delivery, I've had to rescue live plants from the sorting office where they've been waiting 3 weeks for me to collect as I should have known purely by mind reading that they were there. Last Christmas it was so bad, my partner and I literally had to take our ID down to the sorting office each week just to check if anything was waiting there for us (there usually was!). And yes, I live within minutes of the main Acton Royal Mail depot, you'd think my service would be better than anywhere else!We had a lovely postman for about a month last year, who knew my name and would stop me in the street to give me my post, but who knows where he is now, as we seem to have a different postie every day.I have complained to Royal Mail, but all I ever get (and I've tried many times) is either a letter promising to investigate that comes to nothing, or a standard apology with no admission of responsibility and a book of first class stamps by way of 'compensation'. I've begun to hate those little booklets!Has anyone else had any similar experiences? Or does anyone have any ideas who I could contact to escalate my complaints to someone who might actually care? And as for the Post Offices in Acton, don't even get me started...wasn't Royal Mail once a brand you could trust?
Cas Baker ● 5817d4 Comments ● 5816d